Phone System.

We are thrilled to announce that we will be getting a new phone system on the 17th September.

Our commitment to providing you with exceptional service remains unwavering, and this enhancement is designed to make your experience even better.

What’s New?
Greeting Message: When you call, you’ll notice a fresh and friendly greeting message. It sets the tone for a positive interaction and ensures you feel welcomed right from the start.

Queue and Call Back option: When you call there will be a call back option as well as a queue system. You will know where about you are in the queue to be put through to our reception team.

Improved Options: Our welcome menu now offers new and streamlined options. Whether you need to schedule an appointment, inquire about prescriptions, or speak to a specific department, the updated menu will guide you efficiently.

Important Note:
Phone Number Unchanged: Rest assured, our phone number remains the same. You can continue to reach us at 0151 737 2882.
Al…

Phone System.

We are thrilled to announce that we will be getting a new phone system on the 17th September.

Our commitment to providing you with exceptional service remains unwavering, and this enhancement is designed to make your experience even better.

What’s New?
Greeting Message: When you call, you’ll notice a fresh and friendly greeting message. It sets the tone for a positive interaction and ensures you feel welcomed right from the start.

Queue and Call Back option: When you call there will be a call back option as well as a queue system. You will know where about you are in the queue to be put through to our reception team.

Improved Options: Our welcome menu now offers new and streamlined options. Whether you need to schedule an appointment, inquire about prescriptions, or speak to a specific department, the updated menu will guide you efficiently.

Important Note:
Phone Number Unchanged: Rest assured, our phone number remains the same. You can continue to reach us at 0151 737 2882.
All calls will be recorded for training and quality purposes.

We value your feedback, so please feel free to share your thoughts on the new system. As always, our dedicated team is here to assist you with any questions or concerns.

Our current phone system will run in the background to ensure a smooth transition.

RCGP Awards 

We are pleased to share the news that Lance Lane Medical Centre has been awarded Practice Team of the year 2023.

This was awarded by Royal College of General Practitioners for Mersey faculty (which covers  Liverpool, Wirral, Sefton, Knowsley, Halton and St Helens, East and West Cheshire, and Isle of Man).  Please see below for pictures of the award ceremony that was held at Liverpool Football Club.  More Pictures will be added soon! 

NEWSLETTER

Welcome to our new Lance Lane Medical Centre Newsletter (September 2023 Edition).

Phone System

We will be getting a new phone system within the next couple of months.  We will update with more information nearer the time. 

Appointments 

Please ring between 8am - 10am to book an appointment which is subject to availability on that day. We will offer you a face to face appointment however we can also offer a telephone appointment if preferred. 

If you have more than one appointment, please state this when booking an appointment as an appointment is for one problem only. 

We are reviewing our Health Care Assistant and Practice Nurse appointments to try and make them available to book online. 

Prescriptions

Please order prescriptions via Patient Access online to be sent electronically to a pharmacy of your choice, or please leave prescription requests in the post box outside surgery. All paperwork from the surgery will be posted or sent electronically to you. We would also ask patients who receive paper prescriptions to contact us with their chosen pharmacy so we can arrange electronic prescriptions. For any information and guidance regarding Coronavirus including at risks groups and employment queries please visit NHS 111 online. Your patience at this unprecedented time is much appreciated. 

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

NHS Health Checks

The NHS Health Check is a health check-up for adults in England aged 40 to 74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Am I eligible for an NHS Health Check? 

The check is for people who are aged 40 to 74 who do not have any of the following pre-existing conditions:

• heart disease
• chronic kidney disease
• diabetes
• high blood pressure (hypertension)
• atrial fibrillation
• transient ischaemic attack
• inherited high cholesterol (familial hypercholesterolemia)
• heart failure
• peripheral arterial disease
• stroke
• currently being prescribed statins to lower cholesterol
• previous checks have found that you have a 20% or higher risk of getting cardiovascular disease over the next 10 years

If you would like to book for an appointment for this, please contact the surgery.  We will be contacting patients who are due this.

Feedback 

Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.  Whatever your thoughts, be sure to let us know via our feedback function.