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Covid 19 SHEILDED PATIENTS

SUPPORT THAT IS AVAILABLE TO SHIELDED PATIENTS, if required:

 

Direct to doorstep deliveries

 

  • Government has offered a ‘direct to doorstep’ weekly food parcel delivery service for all those who are ‘highest clinical risk’, who require support getting essential supplies.  This service will continue for as long as it is needed, to protect those who are shielding.
  • Each parcel is based on a 7-day supply of essential items for one person, and includes food items, as well as toilet tissue plus hand soap and/or shower gel.
  • An A4 note is included in each package, explaining that if the recipient has any allergies, and/or religious or cultural dietary requirements, they should contact their local council.  The note also asks people to contact their council if they feel they need more than one package per week.
  • Food parcels are delivered by major food service suppliers, directly to the doorstep.
  • If there is no answer, the parcel will be left on the doorstep or recorded as ‘unable to access’, if leaving the parcel would mean leaving it at a communal entrance.
  • Delivery drivers will observe strict social distancing measures when delivering food parcels.
  • Delivery drivers will report on the outcome of individual deliveries.  This information will be shared with local councils.

 

Supermarkets

 

  • The Government Digital Service has provided supermarkets with the details of people who are shielding, and have requested food parcels.  They are able to prioritise the highest clinical risk group for click and collect services and/or home delivery.
  • To receive a priority supermarket slot, shielding individuals must register on the Government Support website once they have received their NHS letter, or use the automated telephone line.  When signing up, they must request essential food supplies for their data to be passed on to supermarkets.

 

Medicines deliveries

 

  • The NHS has put in place arrangements for individuals to have medicines delivered by local community pharmacies during the COVID-19 outbreak, if they have requested help with this via the Government support website.
  • Medicines are being delivered by community pharmacies to eligible individuals who, due to their medical condition, should not present at the pharmacy, and where there is no other person who can collect the item from the pharmacy and deliver it to the clinical extremely vulnerable person’s door.
  • This service will continue until the COVID-19 outbreak has subsided and Government decides that community pharmacies and dispensing practices are no longer required to provide home delivery services.
  • Where there is no family, friend, neighbour or carer, the pharmacy must advise the patient of the potential for a local volunteer to act on the pharmacy’s behalf.

 Social care

  • Local councils are key to the effective delivery of this component of the offer to highest clinical risk patients who are shielding, and who have registered with the Government website and requested assistance with social and basic care needs.
  • Local councils should contact those people who have indicated, either via the Government support website, call centre, direct contact with the council or another partner, that they require help to meet their basic needs (e.g. help with bathing, domestic chores) to ensure these are met.  Councils will assess what help is required and how best individuals can be supported, using existing resources or the voluntary and community sector as appropriate.
  • People who are shielding may experience anxiety, fear and loneliness during this period, especially those who have no network of friends, family or neighbours nearby.
  • Data shared by the Government support website with councils will indicate whether an individual has requested social contact during the period they are required to shield.
  • It is for local councils to determine the best way to coordinated this support, locally, working with voluntary and community sector partners.

 

If a shielded patient says that they need help, they need to:

 

  • go to the Government Support website (https://www.gov.uk/coronavirus-extremely-vulnerable) to register that they have got a shielding letter and confirm that they need help at the moment.
  • This government service provides access to food and medications, as well as help with social contact and basic needs, whilst at home if needed. 
  • contact your local council if they have an urgent need.  Local councils are working with voluntary sector organisations and local communities to support residents in the response to COVID-19.  Information about their local council is available at:  https://www.gov.uk/find-local-council 
  • GPs or other healthcare professional also can refer for immediate help from an NHS Volunteer.  NHS Volunteer Responders can help with:
  • Check and chat – short term telephone support to say hello for those feeling lonely and isolated
  • Community support – collecting shopping, medication or other essential supplies

Patient transport - transport to take patients home who are medically fit for discharge

Coronavirus (COVID-19)

Lance Lane Medical Centre

Due to the current Covid 19 outbreak we ask patients to please not attend the surgery unless asked to do so. If you wish to see or speak to a GP, nurse or advanced practitioner please ring the surgery between 8am and 10am, Monday to Friday for a telephone consultation. If the clinician feels you need to be seen face to face this will be arranged during the telephone consultation.

Please order prescriptions via Patient Access online to be sent electronically to a pharmacy of your choice, or please leave prescription requests in the post box outside surgery. All paperwork from the surgery will be posted or sent electronically to you. We would also ask patients who receive paper prescriptions to contact us with their chosen pharmacy so we can arrange electronic prescriptions. For any information and guidance regarding Coronavirus including at risks groups and employment queries please visit NHS 111 online. Your patience at this unprecedented time is much appreciated. 

 

 

 

 

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

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 Information

Dr Sreeguru is in surgery Monday Tuesday and Wednesday

Dr Jain is in surgery Wednesday Thursday and Friday

Dr Wilson is in surgery Monday and Thursday

Dr Swift is in surgery Tuesday and Friday

 

GP Special Interests

Dr Sreeguru          Dermatology Women's sexual Health

Dr Jain                 Women's Health

Dr Wilson               Joint Injections

 

 

(Site updated 13/05/2020)
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